Comcast Customer Service

Easiest Way To Resolve Comcast Issues Dial 1-866-405-0231

 

Comcast is a big brand which provide a range of service such as Internet, telephone, wireless, cable television and holds the third largest market share in America. When you have this big user-base, it gets quite tough to provide 100% service all the time and technical glitches are quite common.

It has been seen that most of the problems a user faces is caused due to a manual fault rather than a technical fault. Anyhow, these service outage can provide a big time negative impact on user experience. Here are some common issues and their troubleshoot option which you can apply to resolve your issues:

Comcast General Issues

• Cloud DVR not working
• Not able to view On Demand program
• Corrupted downloaded program
• Get extra amount bill
• Unable to sign into your Xfinity account
• Need to change plan

Comcast Internet Issues:

• Improper connectivity
• Hardware problems in modem
• Unable to configure Wi-Fi
• Router lights not blinking
• Issues caused by outages and more

Troubleshooting Comcast Internet Issues

• Check that you have made the previous payments on time and the internet is not down due to non payment of bills. You can check your payment history here.
• Place your modem device at an open area which can easily access the satellite signals.
• Make sure that internet is really down by using it on other devices and separate websites.
• Check for any lose wiring or damaged cables. Disconnect your coaxial cable and connect it securely with your device.
• Check for any local internet outage on Xfinity internet outage page.
• Try power cycling your device by unplugging it from the main power outlet. Plug it again after 30 seconds.

How Can You Improve Your Comcast Internet

• Always use high grade Ethernet cable for your internet devices.
• Reboot your device from time to time.
• Don’t place your modem or router at a UN-accessible corner in your house to avoid any interference. Place it at a place where you can get maximum strength in signals.
• Keep your device up to date with daily updates.
• Never place your router on the floor as it does not allow the device to get complete signals.
• Check for any available upgrades for your device and avoid using outdated products.

Comcast TV Issues:

• Billing and payments issues
• Queries and issues related to App
• Seeing a error message
• Cable box working strangely
• Channel and programming issues
• Missing channels
• Channel line-up not showing
• Signal not coming to cable box
• DVR storage problems
• Installation and configuration problems
• Picture quality issues and more

Troubleshooting Comcast TV

• To start the troubleshoot process, first, you have to download the Xfinity My Account app.
•  After installing the app, enter your Xfinity username and password to make a sign in.
• Go to the troubleshoot option in setting and select the problem from a preset list.
• After selection, your app will start the troubleshoot process by sweeping the account and device for any error.
• After finding an issue, it will ask for a correction measure. You can do the following with the correction measure;-

1. Modem reset
2. restore device setting to default
3. Fix entitlement issues

• After taking the correction measure, the app will ask if the issue is resolved or not.

If you are still facing the same issue, contact Comcast help.

Comcast Phone Issues:

• No dial tone
• Voicemail related issues
• Problems while making or receiving calls
• Issues with language settings
• Hardware issues in the device
• Unable to make incoming or outgoing call
• Cell service down
• Unable to locate signals

Troubleshooting Comcast Phone

• Download and sign into Xfinity My Account app.
• Find the Voice option on the bottom side of your screen and tap on it.
• Select ‘Common Problems And Solutions’.

You will receive three preset options which are:

1. Understanding Account Numbers/Username and PINs
2. How To Set-up Your Comcast Voicemail
3. How To Change the Number of Rings Before Going To Voicemail

• Now select the issue you are facing.
• When you select your issue, the app will start an automatic diagnose process and check for any errors in your service.
• This process is helpful in resolving entitlement and modem issues. After the scan is completed, check if the issues has been fixed or not.
• If the issues has not been fixed, contact Comcast and request troubleshoot assistance.

Comcast Home Security Issues

• Unable to use touchscreen controller
• Frozen touchscreen
• Comcast camera is not working
• Camera unable to record 24/7
• Door/Window sensor not working
• Comcast home security not working
• Motion and water detector not working
• Thermostat device not working
• Camera unable to connect with WiFi
• Camera won’t pair
• Comcast camera not responding as per My Rules
• Comcast camera not responding as per My scenes

Troubleshooting Comcast Home Camera

• Check that your camera is properly plugged and turned ON.
• Make sure the light in front of the camera is ON.
• Verify that the camera is connected with LAN port.
• Sign in to your Comcast app and scroll down.
• Go to All Cameras and click on your camera. If you can access your Live video, your camera is working.

Comcast Stream app issues

• Comcast Stream not working
• Comcast Stream Roku issues
• Comcast Stream not working on iPad
• Cant use cloud DVR
• Channel line up not showing
• Missing some channels
• Unable to use On Demand content
• Getting ‘Playback Issue 403’ error code
• Forgot Comcast username and password
• Corrupted downloaded content
• Getting ‘Not At Home’ error

Troubleshooting Comcast Stream app

• Make sure that you are using the latest version of Stream app. When you use a older version, some of the features stop working on it.
• Delete all your cache files time to time to make it work smoothly. A large size cache may reduce your app’s working performance.
• Many of the features do not work without internet. So always use it with a steady internet connection.
• If you are having ‘Not At Home’ error, connect your WiFi with in-home Comcast network and no other network. Power cycle your device and see if it performs correctly.