The TomTom ONE is an apt GPS device strictly designed for the automobiles. This is an easy-to-use and lightweight navigation unit with excellent features. It is the base model for automobile navigation.
Moreover, while it is one of the reliable GPS units from TomTom, it is also true that sometimes TomTom ONE users face many tech glitches. So, if you are also encountering some issues with your TomTom ONE device, then a simple TomTom GPS troubleshooting can help resolve all issues.
There are a couple of issues that TomTom ONE users can face, however, some common tech glitches are mentioned below along with the methods to resolve them.
TomTom ONE unit not powering on
Is your GPS unit not turning on despite several attempts? If you have tried everything and still your device isn’t turning on, try the following troubleshooting.
Check for any Drained/Dead Battery
In case your device won’t turn on, then, first of all, ensure that the navigation device is plugged in. In the case, the device is plugged in but still, it won’t power on, try to reset your device. Simply press the “Reset” button on the bottom of the unit located above the SD card slot, to reset your device.
If none of the above methods work, then there might be something wrong with the power supply, or it’s an internal issue, such as with the battery. In case the problem is with the battery, replace it with a new one. You can easily replace the battery for your device with TomTom ONE battery replacement guide here.
Something is wrong with the display /Bad Display problem
If the device appears to be not powering on, this can be because you are not able to view anything on the screen. This can happen if there is something wrong with the display.
Because of a faulty display, you won’t be seeing anything on the screen. If so, you need to replace the faulty display with a new one.
There is something wrong with the internal components
In case of an internal issue such as problems with the motherboard, your device won’t turn on. In order to get your device running, you need to replace any faulty components.
Distorted Sound or No Sound Problem
The navigation device seems to be functioning correctly, but something is wrong with the sound. Either there is no sound or it’s distorted. Try to fix the problem as follows if there is any sound issue.
Speaker isn’t working properly or Bad Speaker issue
If you are not hearing any sound this is because of a bad speaker. There might be something wrong with the speaker, if so, first try to reset your device and if the problem persists, then replace the speaker.
Problems with charging your device
In order to function, your TomTom ONE device needs to be charged.
It has two-hour battery life and it comes with a car charger that enables you to charge the device when you are driving. If you don’t prefer the car charger, you can also purchase a 120V home charger as an accessory to your device.
Your device isn’t charging
In case your device doesn’t appear to be charging or unable to hold the charge, then it is possible that there is a problem with the battery. You may need to replace your battery.
The other reason for the charging issue could be the charging unit, like a home charger or a car charger, possibly it’s not functioning properly. In such a case, you’ll need to buy a new charger.
Resetting the TomTom ONE unit
In case your navigation device fails to work properly, then resetting the device is an option. Resetting the device troubleshoots several issues. To reset your device, you need to hold down the reset button (use a small object like a paper clip), which is found above the SD card slot, for 15 seconds.
In case the above solution doesn’t fix your problem, then the device needs to be updated. Go through the Updating TomTom ONE Firmware section.
Updating TomTom ONE Firmware
With a newer software version, you get better maps, therefore, updating the software of your device is important.
To update the software on your device, you need to first hook up your device to the computer. The device comes with a USB cord that you can use to connect to the PC. Simply plug one end of the USB into TomTom ONE and the other end into your PC.
After this, run TomTom Home and open the software section. You’ll find an option to download new software. Just click on download option and that’s it.
“Once you are done, remember to remove the hardware safely from your PC.”
The Gadget Stuck On Start Up Screen
Your device has turned on, but it stuck on the startup screen. If this is the case, try the following troubleshooting.
If your device freezes on the start up screen, then the possible cause of this problem might be a corrupt software, or there is something wrong with the TomTom application.
To fix the problem, try resetting your device and if the problem persists, then you will need to reinstall the software. For this, hook up your device to the PC, then navigate to the “Delete App” file. As soon as you reach there, click on “Manage my navigation device” link and then click on “update my device” option. After completing this procedure, now disconnect the device and try again.
Problems related to the Preferences Menu
You’ll need to check out the preferences menu on your gadget (the wrench) in order to sort out the following issues.
Maps are appearing in Black and White
Your device is working properly but the maps aren’t appearing in color.
If you are seeing maps in black and white, this is because of no satellite reception. First, look around you and ensure that tall buildings or trees do not surround you. As soon as everything is clear, you should wait for five minutes as it takes some time for the satellite to be located.
In case the problem is not resolved, then you may require resetting the device. After the reset, if the problem persists, you need to replace the display.
Nothing is appearing on the screen/Blank Screen
All other functions are working properly but your device isn’t showing any pictures.
If your gadget showing a blank screen, the most possible reason is that the battery is dead. If so, then to be sure, first, try resetting your device. After doing this, the device still doesn’t power on, then plug in the charger and charge the gadget overnight. If needed, replace the battery.
Black Screen Issue
If there is no response from LCD and the screen is all black, but you can hear the sound, then it is possible that there is a problem with the display, you need to replace it.