If you are a Netflix user and getting a message ‘Network error: There is a problem connecting to Netflix’, there are chances that you are facing network connectivity issues with your Netflix account. This difficulty prevents your iPad, iPod touch or iPhone to reach the Netflix service.
To eradicate this problem, you only have to follow the given troubleshooting steps:
Step 1: Make sure your network supports streaming
If you’re using Wi-Fi network at your workplace, hospital or hotel:
- Ensure that your network administrator supports streaming services (such as Netflix) is not intentionally blocked.
- Note: A number of public networks have the limitation in bandwidth.
If you are using satellite internet or a cellular data network:
- Satellite internet and cellular data connections usually have slow connection speed, therefore, try different networks like DSL or cable internet.
Step 2: Test the Internet connection
Easily you can test the Internet connection of your device by visiting the webpage like Netflix.com.
If Safari displays ‘Your device is not connected to the Internet’ message when you try to access Netflix, you are experiencing an Internet connectivity issue. However, you can troubleshoot this problem by visiting Apple’s support site for further assistance.
After gaining the Internet connection back, try to open Netflix webpage.
Step 3: Attempt restart on your iPod touch, iPad or iPhone:
For this, follow:
- At first, press the Sleep/Wake button.
- When a red slider will appear, drag it to turn the device off.
- Wait for 10 seconds and turn on your device by pressing the same Sleep/Wake.
- Now once again try to access the Netflix account.
Step 4: Restart your home networks:
- At first, turn your device off.
- Now, unplug your modem and router, both.
- After 30 seconds, plug in back your modem.
- Wait for a few more seconds and plug in the router.
- Now turn your device on and try to access Netflix again.
Step 5: Connect your iOS to the different network:
To select a different wireless network, follow:
- At first, select ‘Home’ button on your device.
- Go to the Settings app and select Wi-Fi.
- Now, choose a different network.
- When you get connected, try to access Netflix again.
In case, you are not able to use a different connection or unable to resolve the issue, you can directly talk to our professionals for further assistance.
Step 6: Try to improve Wi-Fi signal
If you are connecting to Wi-Fi then follow the given suggestions:
- Move your router to a central location to improve the strength of Wi-Fi signal.
- Keep microwave ovens or cordless phones away from your router as they interfere with the signal strength.
- Keep your router at an elevated position and avoid keeping it under or behind any furniture.
If the above-mentioned steps do not resolve your problem, immediately contact the experts for assistance Netflix Customer Service.