Have you ever lodged a complaint about some issues to Verizon Wireless many times but gotten nowhere? Here is the process to the win the dispute with Verizon Wireless. These steps will help you get to executive levels that resulting in a decision in your favor as long as you have a legitimate complaint.
Try resolving your problems utilizing the normal mediums but avoid using 611 from your phone (wireless).
Further, dial customer service number from home phone only. For English Press 1, and to talk to a customer rep press 2. Provide your phone number. Finally, press zero for an executive.
When it comes to the resolution of customer issues, it’s the best technical support service. Through the Customer service, you can speak to supervisors, however, who are just customer support reps who help solve all your problems.
Avoid shouting, profanity, or rude behavior at all times.
It will be noted as a bad gesture to your account. Your account can be highlighted and when it happens it would be quite difficult to be heard once taken seriously. That time onwards you’ll be marked as an abusive client or a troublemaker and won’t be getting more than the necessary common courtesy.
Try to be very polite and courteous.
Also, if you are happy with the help, thank even the subordinate people on the executive ladder for giving advice, listening to your complaint, or just being happy about the situation, this way it will motivate them to process your complaint quickly.
Give your wireless mobile number to rep.
Ask the agents to check the amount due. Once an agent checked your account also confirmed your due balance, it will be updated to the account database, eventually, it leaves a trace about who you had a conversation with and when. (In case, to get your balance, you are in one bill then you are required to talk to residential, for this dial #BAL from a wireless phone. Or you can go online for this by visiting verizon.com. Remember verizon.com and verizonwireless.com are distinct domains)
Describe your dispute and demand for adjustment or credit, in case your plea is not accepted, ask for a management person.
However, in several cases, it may take a day long for a callback. But, that’s alright, be patient. (In case of a one bill customer to request for credit on your wireless bill, you’ll either need to place a claim with residential or wait until changes displayed on next account statement. For the customers who are enrolled in one bill, residential pays the wireless bill amount on their behalf and advances it to the customers for the reimbursement. Therefore, so payments are payable to residential instead of wireless when enrolled with the one bill).
When the above methods don’t work with the manager or agent who calls you back, try this kicker:
Tell them it’s the last time you are calling after this you are going to file in “Your Town or City” central district small claims court. Also, tell them you wouldn’t like Verizon to incur the expenses and face hassles sending a legal rep to the town’s judiciary system.
You should make this call when you can take notes, sit, and wait on hold. You shouldn’t call when you have some work pending or on the road.
Inquire that any agreements committed on phone are also documented to your account.
Understrappers will usually make promises to assuage you and not note your statement of agreements. Be courteous and ask them to recite the notes. Make a note of the names, times and dates, of each discussion and who you had with the conversation also what they said. Note down all the information diligently along with case numbers, last names etc.
Place a small claims lawsuit at the local courthouse, if you are not pleased with their offer.
No need to get an attorney, usually it costs not more than $240 to place a lawsuit. After filing a claim you’ll receive a court date in the mail and Verizon will also be reported the same day.
You’ll get their call. Don’t get greedy. If Verizon Wireless has done something wrong to you, it will correct it.
These simple tips can help you bargain with Verizon support service. So, follow the above tips to win a complaint dispute with Verizon. You should remember when you approach the Verizon support service, then be polite with the customer reps as it increases your possibility of winning the compliant dispute.
In case you want any assistance for help regarding Verizon Wireless issues then you can approach Verizon Wireless tech support service for this.