How To Resolve Netflix Sign In Error On Xfinity

In last five years, Netflix has emerged as one of the best video streaming platform with hundreds of Netflix original shows and movies. With its linkup with various TV providers, it has reached a large customer base all around the globe. If you are a Xfinity X1 subscriber, you can access Netflix content on your […]

In last five years, Netflix has emerged as one of the best video streaming platform with hundreds of Netflix original shows and movies. With its linkup with various TV providers, it has reached a large customer base all around the globe. If you are a Xfinity X1 subscriber, you can access Netflix content on your TV if you have a Netflix subscription.

We have seen in the past that several Xfinity X1 users complained that they are not able to log into their Netflix account on X1. Here are some issues which a user may come across or contact us.

  • There was a problem signing in error
  • We are having technical difficulties and are actively working on a fix,
  • Netflix down
  • Netflix not working
  • Netflix frozen on Xfinity X1
  • Netflix says my password is wrong but it isn’t
  • Netflix wont recognize my password
  • Netflix no account found for this email address
  • there is a problem connecting to Netflix

If you are facing one of such errors, here is a troubleshoot guide which you can follow to resolve these issues.

Troubleshooting Netflix Password Issue

If you are getting a error message saying ‘There was a problem signing in error’, you might be entering a wrong password all this time. Here is what you can do in such conditions:

  • Always set a password which you wont forget easily.
  • It is always better if you enter a combination of alphanumeric and special characters so that your account stay safe.
  • Check your Netflix account and make sure your subscription hasn’t expired.
  • With the help of Netflix, you can easily recover your password. Simply open a browser and go to com/loginhelp.
  • On the page click on Forgot Your Password.
  • Check your registered email and follow the link mentioned in the email to recover your password.

Troubleshooting Netflix Forgot Your Email Issue

You can follow these steps if you think that you have forgotten the email from which you have registered with Netflix:

  • Go to the home screen of Netflix app on your Xfinity X1 TV box.
  • Go to the Menu bar on the top of the screen and tap on Settings.
  • Here you can update a new email with your Netflix account.
  • Select Change Email.
  • Enter an new email and your account password. Click Next.
  • Tap on Back To Settings and your new email id will be linked with Netflix.

Troubleshooting Netflix Frozen On Xfinity X1 Issue

If you are not able to access your Netflix content due to screen freeze on Xfinity X1, you can follow these steps to resolve such issue:

  • Go to the home screen of Netflix app on your Xfinity X1 TV box.
  • Press A on your TV remote.
  • Go to Reset Netflix with the help of arrow keys and tap on it.
  • Wait till the process is finished.
  • Restart your TV and see if the issue is gone.
  • If you are still facing issue, perform a soft reset on your set top box.
  • Unplug it from the power outlet for 30 seconds and connect again.

Sign Up Process For Netflix Using Xfinity X1

Follow these steps to sign up for Netflix using your Xfinity X1:

  • Go to the home screen of Netflix app on your Xfinity X1 TV box.
  • Tap on Join Free For a Month.
  • Make a Netflix account. Enter your name, email and set up a password.
  • Choose from one of the streaming plan. You can upgrade or downgrade your plan anytime.
  • If prompted, enter your Xfinity Purchase PIN.
  • Select Agree on Netflix’s Terms and Conditions.
  • A welcome page stating that your Netflix account is created will appear on the screen.