Know About the 18 Major Problems with Kindle Fire and Their Fixes 1-833-201-7903

Kindle fire played an important role in the success of the huge online retail platform – Amazon. This amazing reading device engaged millions of the readers worldwide. Book lovers appreciated this platform but later, like every technology it also started coming up with its own issues. Let’s find out the 18 major problems with the […]

Kindle fire played an important role in the success of the huge online retail platform – Amazon. This amazing reading device engaged millions of the readers worldwide. Book lovers appreciated this platform but later, like every technology it also started coming up with its own issues. Let’s find out the 18 major problems with the Kindle fire and their fixes, in order to help you out.

Problems with app loading, logo and storage optimization

Know About the 18 Major Problems with Kindle Fire and Their Fixe

Stuck on logo issue:

People usually encounter this issue while starting the Kindle application on their device. The application gets stuck on the logo and refuses to launch. This critical issue can be resolved by following the below-mentioned steps:

  1. Plug the tablet into a power source and charge it for about 15 minutes.
  2. Keep it plugged in, and then, press the power switch until it reboots and starts to work normally.
  3. Try to attach it to a computer to see that your Kindle is recognized.
  4. If you are able to turn the device ON, visit the recovery menu. Turn OFF the tablet, and hold and release the power button and volume buttons down, simultaneously.
  5. You can also try to perform the factory reset on your device to resolve the issue.

App keeps crashing or won’t load:

This issue occurs often when you’re using the application, it freezes or stops working in between. Here is the trick to resolve this:

  1. Visit settings.
  2. Select Apps and games option.
  3. Click on Manage all applications, search the issue, and then, tap to clear cache or force stop.
  4. If the above procedure won’t work, try to uninstall the application.
  5. Turn your device ON, after turning it OFF for 40 seconds.

Stuck on “Optimizing system storage and applications”:

Some of the users keep encountering this issue or get a message on screen about optimizing the system applications or storage. This can also be fixed in the below manner:

  1. Plug your device into a power source using its original charger and cable and let it charge for 30 minutes.
  2. Try to do a force restart on your device by holding the power button for about 40 seconds.
  3. There might be the possibility that the issues might be with your Micro SD card. In this case, remove the card from its slot. But before doing this, don’t forget to create a backup of your files.

Problems with highlighted buttons, Micro SD card, shutting down and other issues

 

SD card not working or not recognized:

Contents of memory card can become inaccessible permanently and this issue will spoil your reading experience. So, to fix this issue, you can follow the below-mentioned instructions:

  1. Full charge your device and perform a force reset by holding the power switch for about 40 seconds.
  2. Connect it to an Internet network and leave alone for some time. If there are any updates available, it should automatically download it and resolve the issue.
  3. Turn your tablet OFF and then remove memory card carefully and insert it back again after few minutes.
  4. Removing the case of your device might help to resolve the issue.
  5. Go to the section – Manage your devices and content on your laptop and check that your device is registered or not.
  6. If the device is not registered, you can register it by visiting ‘my account section.’
  7. If all these steps won’t work out, remove your SD card and format it on a computer or laptop.

Voice descriptions and Highlighted buttons:

If a yellow line appears around the buttons on your screen or you are getting a voice while you’re trying to navigate, the reason behind this might be that your accessibility mode is ON. It is developed to help the disabled users, you can easily turn it OFF by following these steps:

  1. Visit settings
  2. Click on accessibility
  3. Select and turn OFF the voice guide.
  4. Other option to fix this problem is to turn OFF the screen reader.
  5. Go to the quick action menu
  6. Click on accessibility
  7. Turn OFF the screen reader option
  8. Double tap to confirm
  9. Tap to continue

This will turn both screen reader and explore by touch options OFF.

Keep shutting down problem

If you are continuously facing the issue that your device is shutting down regularly, this might not let you read your favorite book anytime. In order to fix this, we have provided some potential solutions:

  1. Ensure that device’s battery is fully charged.
  2. Try to reset your device by pressing the power switch for about 20 seconds and turn it ON again. You can also perform a force reset by pressing the power switch for about 40 seconds.
  3. If the screen is going off, again and again, go to the settings.
  4. Click on the display
  5. Then set the screen timer for a longer time period or to never.
  6. This might occur due to overheating, let your device rest for some time and try to use it again.
  7. Try to use a different charger, if it is not charging properly with your charger.
  8. You can also perform a factory reset on your device.
  9. If nothing works, don’t worry, simply contact us.

Keyboard is not typing properly or typing erratically

If you face the issues while typing on your keyboard like characters are collecting or not able to type the proper sentences or words, simply follow these steps to fix the keyboard issues:

  1. Use a microfiber cloth to clean the touchscreen.
  2. Hold the power switch for 20 seconds to turn OFF the device, and then, turn it ON again after few minutes.
  3. Ensure that your kindle fire device is fully charged, and then, perform the step 2 again.
  4. You can also try to perform a factory reset on your respective device.

Internal error message on your screen

When you try to load apps on your device, you might encounter the message “An internal error occurred”. This problem might arise due to the network connectivity issue. Before trying to resolve the issue, make sure that you’re connected to an Internet connection with good speed, and then, follow the steps mentioned below:

  1. Turn OFF your router and turn it ON again.
  2. Hold the device’s power switch for about 20 seconds and turn it OFF, power ON the device after some time.
  3. Go to the applications and select the running application, then click on the option “Force stop” and clear data.
  4. Ensure that the date and time zones are set accurately.
  5. Try to deregister and then register your account again.

Problems with purple haze, PC connections overheating and much more

 

Connecting to PC problems:

People usually face this issue of not being able to connect their Kindle fire to the PC and laptops. This might occur when the device does not respond to the system or is disconnected. We have mentioned some steps to tackle this issue:

  1. Use Dropbox for wireless transfer.
  2. Turn both Kindle fire and your computer OFF and turn them ON again after some time.
  3. Ensure that your device is fully charged.
  4. If you have two Kindle fire, try to plug in the other one into the USB port.
  5. Try to use a different USB cable.
  6. If you are working on Windows Vista or XP, make sure that you have the transfer media files kit installed on your system.

Blue or Purple haze on the screen:

Kindle Fire users can encounter this issue of blue or purple haze, this is often noticeable on the white screen background. A purple or blue haze appears around the corners and edges of the screen.

If you face this issue this might happen because of the manufacturing flaw. You can resolve the issues by using these potential solutions:

  1. You can watch this Youtube video to know more about resolving the issue.
  2. In the end, the only option you are left with is to contact Amazon to resolve the issue.

Overheating:

The users generally report this overheating issue while watching movies, playing games, or surfing the web. In some cases, it will shut the device down and spoil your experience.

Follow these steps to resolve the problem:

  1. Try to uninstall the application installed on your device.
  2. Leave it untouched for some time to get normal room temperature.
  3. You can also perform a factory reset on your device.

Email not updating or working:

Kindle Fire users generally face this issue of unable to get an access to their mails. This issue can be fixed by the following methods:

  1. Try to use a third-party mail.
  2. You can also purchase a third-party mail.
  3. If nothing works, go to the official page of Amazon help.

Freezing while starting:

This issue arises while starting your Kindle Fire device where its screen freezes and the device does not turn ON. Try these possible solutions:

  1. Reboot your device by holding the power switch for 20 seconds and turn it ON again.
  2. When your device is OFF, charge it for about one hour and power it ON again and if it is not starting, this might be due to the dead battery of the device.

Wi-Fi, charging, sound and other Problems

 

The Device is not charging:

Your Kindle device might not charge due to many reasons including battery issues or charger is not working. Sometimes, the device will charge at a slow speed or charge partially. Here is the trick to fix the issue:

  1. Turn your device OFF and plug in the charger.
  2. Ensure that you’re using the original cable to charge the device.
  3. Try to charge another device with the same charger to check it is working or not, it will tell about whether the problem is with the device or not.
  4. Try to plug in the charger tightly and check for the loose connections.

Unable to connect to Wi-Fi:

In case you are unable to connect to the Wi-Fi due to connectivity issues of your network, you can easily fix this issue by following the step mentioned below:

  1. Hold the power button on your router and kindle. You kindle will ask you ‘do you really wish to shut the device down.’ Tap OK.
  2. Reboot your device by holding the power switch for 20 seconds and turn it ON again.
  3. Go to My Account.
  4. Select deregister
  5. Read the prompts and deregister your device.
  6. You can also perform a factory reset on your device.
  7. Use Wi-Fi analyzer application to check the strength of the signal and busy channels.

If you are still unable to connect, it might be happening because of your unsupported router or it is set on the wrong channel.

No sound through headphones or speakers:

No sound issue on your Kindle might occur due to the hardware errors. You can simply use these instructions to fix the issue:

  1. Go to the Settings.
  2. Click on the Display & Sounds
  3. Check that volume rocker on the device is working properly
  4. If your speakers are not transmitting any sound, plug in the headphones.
  5. Check for the damaged jack or port of your device and get technical help to resolve the issue.

Screen flicker:

Fast or pulsing flicker on the screen will disturb you and cause interruption. This flicker issue with your screen can be resolved easily.

Follow the instructions:

  1. Turn OFF the auto brightness.
  2. Hold the power switch for 20 seconds and then check that problem is resolved or not.
  3. Remove the case or cover of your device, it might push against the buttons, and then try to adjust the brightness.
  4. Use Mayday feature on your device to fix the issue.

Silk browser not starting or crashing:

Are you face the problems of crashing and not working with the pre-installed silk browser on your Kindle device? It can be fixed but this is not an efficient browser as compared to the others.

Follow the steps below:

  1. Reboot your device by holding the power button for 20 seconds and click on it again to turn the device ON.
  2. Visit Settings
  3. Select Applications
  4. Tap on the Manage all applications option
  5. Select Silk browser from the list
  6. Clear the data of your selected Silk browser.
  7. Try to use any other browser.
  8. Go to the settings and check for the parental controls.

If the above guide won’t help you to fix the issues with Kindle Fire, like overheating, email not working, wi-fi issue, keyboard problem or an internal error, don’t worry, Amazon kindle customer care is available for your assistance to resolve all issues instantly.