If you have a TomTom GPS device which is not working properly, you can do a soft reset. This resolves minor issues many times as well as keeps the data on your device intact.
However, if your TomTom navigation unit is still not working in a proper manner, check some common issues along with their solutions below:
The navigation device is displaying red or white cross when it is turned on: This usually happens when the TomTom application is not installed in a correct way. Click here to eradicate this problem.
TomTom is not receiving any GPS signal: When you try to fix the GPS signals on your navigation device, you can follow a few tips.
In case, the above suggestions don’t solve your problem, your TomTom device needs repair.
To get your device repaired, you have to contact TomTom customer service. They will do a final check to make sure it is possible to resolve the occurring issue and your device do not get any unnecessary repair. If they find that the device is faulty, you would have to provide a proof of purchase to assure them that the device is still in the warranty period otherwise, they will charge you fees to repair the device.
When you book a device that needs repairing, they provide you a repair number (RMA). In addition, they explain the repair procedure and send an email confirmation to you.
Usually, it takes around 10-20 working days to repair a product. In case, they find any major issue within your device, they replace it with a new one.
Note: Before sending it to the service center, it is better to take a backup first.
To know the repairing fees, who are out of warranty period, click here.