Sprint Device Unlocking FAQs: Learn Everything About Unlock

Why Does It Says Device Locked On My Sprint Phone? Sprint has a user policy which clearly states that you can not use your Sprint phone with any other network carrier. No other network will be activated on your device and that is why your device displays the ‘Locked’ message. Most of the Sprint device […]

Why Does It Says Device Locked On My Sprint Phone?

Sprint has a user policy which clearly states that you can not use your Sprint phone with any other network carrier. No other network will be activated on your device and that is why your device displays the ‘Locked’ message. Most of the Sprint device comes with a programming functions which restricts its usage on its competitors network. 

If you are going out of station or want to use a third party carrier, you need to unlock your device in order to use some other network on it. There are two types of unlocks – 

SIM Unlocking – If your device is manufactured after 2015, you can easily unlock it to use some other network. Before unlocking your device, first make sure with other network carrier’s policies whether it will work with Sprint unlocked phone or not.

MSL unlocking – Master Subsidiary Lock, which is also known as MSL, is a unlock process for devices manufactured before 2015.  if your device is eligible for an MSL unlock, you can get in touch with a Sprint customer executive to get help in unlocking your device.

How To Unlock Sprint Phone?

You can easily get help in unlocking your Sprint phone to use it on another carrier’s network. First of all you have to make sure if your device is eligible for unlock or not. If your are an Eligible postpaid customer, you can request a SIM unlock request or ask for MSL code by contacting with Sprint customer support. If you are a Sprint postpaid customer, you can dial 888-211-4727 and if you are a Sprint Forward customer, you can dial 855-639-4644 to get unlock help.

What Are The Do’s And Don’ts With Sprint Unlock Process? 

When you have made the Sprint phone unlock request, there are some important things which you should keep in mind to make sure your request gets answered quickly. These points are:

  • supGH$9t@#888Do not remove the SIM card from your Sprint phone. As soon as you remove the SIM card, your unlock request will be canceled.
  • Always maintain a decent battery level in your device. Do not let it run out of power and make sure you stay well connected with Sprint network.
  • When you receive the notification that your device has been unlocked, make sure UICC is also unlocked. You can find it in System Settings.
  • Make sure to keep a back up of your device data.
  • Do not try to hasten the process. Proceed only when you are sure that your device is unlocked.

How Do I Know If My Device Is Eligible For Unlock Or Not?

If you have a device which is manufactured after 2015 and you are a user of Sprint postpaid network, you are eligible for unlock. Sprint will unlock your device automatically as soon as you met with the necessary requirements.

If you are a Sprint Forward customer, you have to dial 855-639-4644 and request for device unlock with customer care.

If your device was launched before 2015, Sprint will send you a unlock information with your bill when your device is made eligible for MSL unlock. You will receive a MSL unlock code from which you can unlock your device. 

How Can I Tell If My Device Is Sim Unlock Capable Or Not

If you device was launched before 2015, then it is not SIM unlock capable. In such case, you have to wait till your device comes under the unlock eligible category.

I Received A MSL Code But My Device Is Still Unlocked. Why?

Simply receiving a MSL code doesn’t mean that your device is unlocked. You have to carry forward the MSL code to your new network carrier. If you met with their necessary requirements, your device will be unlocked.

How Do I unlock the Sprint SIM slot?

You can make a SIM unlock request at Sprint customer support by dialing 888-211-4727. If your device is eligible, it will be unlocked within 2 days. You should keep in mind that not all the devices are capable of SIM unlock so if your device came up before 2015, you have to make sure that it falls under the SIM unlock eligible category so that it can be unlocked.

What Can I Do If My Sprint Device Is Not Sim Unlock Capable?

If your device is not SIM unlock capable at the moment, there are chances that it might not be used with any other carrier network. In such scenario, the best option available for you is to take benefit with  Sprint buyback program. You can get a new device in exchange with your old device at a very inexpensive price.

I Purchased A Sprint Device From A Person And I Need To Unlock It. What Can I Do?

It is highly advisable that when you want to buy a second hand Sprint device, confirm with your nearest Sprint store regarding phone’s unlock capability. However, if you have the necessary information required to unlock such as account detail and person name who was last associated with the phone, Sprint can work to unlock your device. If you do not have any such information, you have to make your way from the third party from whom you purchased the device.