Top TV Providers In 2019 As Per Customer Satisfaction

TV industry has seen a massive change in recent years. With state-of-the-art technologies, customers viewership has changed drastically. Customer satisfaction has become a major issue and TV providers are doing everything to make users stay. Providing customized channel packs and low prices are the things of past and they have to deliver numerous services to […]

TV industry has seen a massive change in recent years. With state-of-the-art technologies, customers viewership has changed drastically. Customer satisfaction has become a major issue and TV providers are doing everything to make users stay. Providing customized channel packs and low prices are the things of past and they have to deliver numerous services to attract new customers. We surveyed the top TV providers in US and found out which is the best TV provider.    

Procedure/Methodology   

We have focused on largest TV providers in America as per their customer size. We surveyed the top 11 TV providers in US and collected the data from 200 users from each TV provider. The survey gave us a significant result which we are sharing with you in this article. We have tried to simplify the ratings for your comfort and any tie in the rating has been listed in alphabetical order.

This survey has been based on customer’s viewership experiences and it does not objectify any facts about TV providers. We are not influencing any rating for any of the TV provider and the survey has been done just to show you which TV provider hiked on top.

Queries/Questions

We included some question which we already used last year and included some other questions which appeared as per the user’s sentiment change. The questions are incorporated in a way so that we get in- depth details on customer’s overall experience with their TV providers. The questions were based on the satisfaction level for these services:

  • Installation and setup
  • Channel selection
  • Signal reliability
  • Monthly Bill
  • Technical support
  • Internet service

Overall Customer Satisfaction

Many TV providers saw a rise in their ranking from last year due to their customer-based policies. AT&T U lost its top spot and slipped to second position. Best TV providers based on overall customer satisfaction are:

  • Verizon Fios
  • AT&T U-verse
  • DISH

2019’s Best TV provider In Overall Customer Satisfaction: Verizon Fios

Verizon Fios is the clear winner in 2019’s best TV service. With the help of fiber optic technology, Verizon Fios provides excellent HD picture quality. You are sure to get a perfect package from its seven custom channel packs depending on your interest or from its four traditional packages.

Installation and Setup

This process provides the satisfaction level a consumer gets from its TV providers installation and setup service. Top three TV providers in this category are:

  • Verizon Fios
  • AT&T U-verse
  • DIRECTV

2019’s Best TV provider In installation and setup: Verizon Fios

If you are looking for a hassle-free installation experience for you TV, you can choose from the above-mentioned TV providers. Verizon Fios charges $99 for a professional setup. You can easily track and verify the representative with the My Fios app. The company also provides a do it yourself (DIY) kit which you can install yourself with easy instructions.

AT&T U-verse and DIRECTV package comes with included installation charge. You just have to pay a one-time $35 fee for the setup.

Tip Installation fee varies depending on the TV provider. You can easily save some money if you get a good deal on your package. You can bundle your channel packs with an internet pack to save more. if you are shifting to a new TV provider, ask for installation discount as they want you to stay with them for a long time.

Channel Selection

This question was how satisfied you are with your TV channel package and there was a tie for the top spot. The top TV providers on the basis of customer satisfaction in channel selection are:

  • DIRECTV
  • Verizon Fios
  • AT&T U-verse

2019’s Best TV providers in channel selection: DIRECTV and Verizon Fios

DIRECTV offers 6 channel packages while its premium package contains all premium channels. The variety of package helps the customers select a package which cover all their favorite channels.

On the other hand, Verizon Fios provides highly custom packages which allows the users to select their preferred channels. You can select your customized package and Verizon Fios provides them at a very low price. If you talk about numbers, AT&T U-verse offers the largest channel package in TV industry. You can get a 550+ channel pack for a very low price. Although it’s important to mention that it includes various music and radio channels.

Signal Reliability

The top three TV provider in maintaining the perfect signal service are;

  • Verizon Fios
  • Xfinity
  • DISH

2019’s Best TV provider in signal reliability: Verizon Fios

Fiber-optic is the best technology in providing high quality pictures and Verizon Fios has 100% coverage through fiber-optics. It was easy to know who comes out on top in providing full satisfaction in signal quality. Users don’t like it when they are watching their favorite show and signals are creating disturbance. Cable and satellite TV have the biggest coverage and they are ranked as second and third. So, if you live in a city where fiber-optic is not yet available, you can easily select the best alternative.

Free DVR

Top three TV providers who provide free DVR with their package are :

  • DISH
  • DIRECTV
  • AT&T U-verse

2019’s Best TV provider who offer free DVR: DISH

Many customers do not realize what DVR is or how to use it. DVR lets you record your favorite shows which you can watch later. Although the recording period is fixed but in premium packages you can get unlimited hours of free DVR. So why wait for it. Start recording your favorite shows.

DVR Customer Satisfaction

Top three TV providers in DVR customer satisfaction category are;

  • DIRECTV
  • Xfinity
  • Verizon Fios

2019’s Best TV provider in DVR customer satisfaction: DIRECTV

DIRECTV provide its Genie DVR with every package without any extra cost. You can save 200 hours of HD videos and can record five shows all at the same time. You can easily record your favorite shows and watch it whenever you want.

You will be able to get only 100 hours of recording from Xfinity’s X1 DVR. You can easily search a web content on demand with its help and record it.

Verizon Fios provide DVR service depending on your package. It can be up-to 200 HD hours. With its compatibility with Amazon’s Alexa, it comes out as a handy experience.

User Experience

Top three TV providers according to the user-friendly experience are;

  • Xfinity
  • DIRECTV
  • Verizon Fios

2019’s Best TV provider in User Experience: Xfinity

Xfinity claims it has the best user-friendly viewing experience. Its interface lets you choose shows as favorite and its remote with voice control technology makes it very handy to use.

DIRECTV comes second due to its recently updated on-screen channel guide. The system works better than before with a noticeable change in its search function.

Verizon Fios’s TV guide recommends shows as per your viewing history. It provides IMDB rating and info right on your TV screen.

Monthly Bill

Top three TV providers according to the user satisfaction with their monthly bill are :

  • DISH
  • AT&T U-verse
  • Mediacom

2019’s Best TV provider in user satisfaction in monthly bill: DISH

It’s evident why DISH is on number one spot in providing satisfied monthly-bill; due to its “you see you pay” policy. Consumers only pay for the channels they watch, and it provide a big relief on their pocket.

AT&T U-verse and Dish have similar kind of pricing policy but how come Mediacom comes third can be the new case for Sherlock Holmes. It constantly changes its pricing and does not provide as much services as others. We guess they must be doing something right (or something wrong with their billing). We would love to hear from a Mediacom customer.

Tech Support and Customer Service

Top three TV providers who handles customer queries efficiently and provide proper tech support are;

  • Verizon Fios
  • DISH
  • Mediacom

2019’s Best TV provider in tech support and customer service: Verizon Fios

Ideally, there should not be any hindrance in consumer’s viewership experience. But they do come from time to time. If you want to have a proper tech support who can provide maximum benefit, you can choose from these TV providers. They have the reputation to handle every customer query efficiently. You can use any method of your choice like email, online chat or via call to discuss your problem with their skilled representative.

Value

Top three TV providers on the basis of customer satisfaction for value;

  • DISH
  • AT&T U-verse
  • Frontier

2019’s Best TV provider in customer satisfaction for value: DISH

DISH and AT&T U-verse both these TV providers are known to have a good value for money experience. So there was no surprise there in DISH grasping the top spot. Frontier was a surprise as this company was not in any of the ratings. Guess Frontier is providing overall value to its users.

Bundling Services

various TV providers also provide some other services like phone or internet. It is always beneficial when you select a bundle of services so that you can reduce your monthly TV bill. Top three TV providers with bundle services are;

  • Verizon Fios
  • Optimum
  • AT&T U-verse

2019’s Best TV provider in customer satisfaction in bundle services: Verizon Fios

Bundling the TV service and internet service lets you enjoy a great discount on both your packages.

Verizon Fios offer great bundle packages on attractive price. It also offers signing bonuses in the way of free amazon prime and amazon echo. Optimum and AT&T U-verse also offers some great bundle packages. You should ask with the local office and you might be able to get a $100 AMEX card or free high-speed internet for few months.

As you can see, Verizon Fios comes out as the clear winner of this survey. Included in top spots in almost every listing, Verizon Fios has been able to satisfy its users completely. However, if Verizon Fios is not available in your area, you can go for other TV providers like DISH or AT&T U-verse as they both were almost head to head with each other.