When you move from one place to another, you may face several problems due to various reasons but rest assured, Xfinity service moving will not be among them. Xfinity makes sure that its customers get quick service when they are moving to someplace else and helps them in installing the equipment within two business days. Follow this help guide if you need assistance in changing or canceling your Xfinity service.
Xfinity Service Guide For Changing Address
There are several instances when people didn’t know about Xfinity moving services and they decided to terminate the service. You can get assistance in various ways if you are moving such as
When Moving To A Different Address
In the case when you have to move some other place, you can tell Xfinity about your moving on xfinity.com/moving page. You will get all sort of help depending upon your location and where you are moving. Just sign into your Xfinity account and fill up the entries accordingly. A Xfinity representative will get in touch with you soon.
When You Need To Change Your Xfinity Plan
When you move to a new place, you can easily upgrade or downgrade your current Xfinity plan online. Go to the list of channels on Xfinity Add-On channels and customize your viewing experience. You can add or remove premium channels on A La Carte basis or choose from a preset plan which is specially curated on the basis of different viewing categories. You can also opt to cancel your Advanced security feature or Instant TV service.
When You Need To Upgrade Your Xfinity Equipment
If you move to a new place and your older devices are no more functional, you can request swapping of equipment with Xfinity. But before you ask for new equipment, try to troubleshoot your device as most often than not, they give trouble only during service outages. You can try the soft reset modem by disconnecting the dysfunctional device from power for a few minutes and connecting them again. Also check with Comcast outage map for any service outage in your area.
You can also make a return request if a Xfinity device is no longer of your use. You can either make a return request online or visit the nearest Xfinity service center.
When you are Going Out of Town
If you are a person who has to travel a lot, you can opt for a seasonal package with Xfinity. When you have a seasonal plan, you only have to pay for the days you have used the Xfinity service. It is highly modifiable which is perfect for a person who is out of the house regularly. You can also talk to a Xfinity agent and ask for a service hold when you are using a seasonal plan. Your services will remain stopped until you come back home.
When You Need To Cancel Your Xfinity Account
If you are shifting to such a place where there is no Xfinity service available, you have to terminate your Xfinity account. You can easily cancel your Xfinity service by the following ways:
- Online chat process – Chat with a Xfinity customer care representative and request to start the service cancellation procedure.
- Xfinity Customer Service Center – You can go to your nearest customer service center and ask them to cancel your services. You can also consult them if you have to pay the termination fees or not.
- Online Cancellation service – You can fill a form online to process your service cancellation request. You have to log into your account in order to fill the form.
- You can also send a mail on the below-mentioned address. Make sure to write your name, address, account and phone number.
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103